Legal
General Terms and Conditions of Purchase — CanGerard
These Terms govern the use of the Site and the purchasing process on CanGerard. Please read them carefully before placing an order. If the language versions diverge, the Spanish version prevails.
Version: 1.0 · 02/07/2026
1. Who we are and what CanGerard is
1.1. CanGerard is an online marketplace operated by NEGOCIS DIGITALS CANGERARD, S.L. (the "Platform"), with NIF B88966775, registered office at Carrer de la Serra 46, 1-3, 08520 Les Franqueses del Vallès (Barcelona), registered with the Registro Mercantil de Barcelona, Volume 0, Folio 0, Sheet 659764, telephone (+34) 667 71 75 67, email gerard@cangerard.cat, accessible at cangerard.cat, cangerard.es and cangerard.com (the "Site"). 1.2. The Platform acts as an intermediary. The products, digital content and experiences (the "Products") offered on the Site are sold by independent professional sellers (the "Sellers"), previously verified by the Platform. The contract of sale or of provision of services is concluded between you and the Seller, not with the Platform. The identity of the Seller (name or company name, professional status and contact details) is displayed on each Product page, on their public profile and in the confirmation of each order. 1.3. These Terms govern the use of the Site and the purchasing process. When you buy, you also accept the Withdrawal, returns, cancellations and refunds policy, the Privacy policy, the Cookies policy and the Prohibited products and content policy, available on the Site.
2. Registration and minimum age
2.1. Registration is required in order to buy. Registration is reserved for persons over 18 years of age and for legal persons represented by an adult. By registering you declare that you are at least 18 years old; the Site requests your date of birth to verify this. 2.2. You are responsible for the accuracy of your details, for keeping them up to date and for safeguarding your credentials. Notify us of any unauthorised access to your account. 2.3. You may close your account at any time from your account, without prejudice to orders in progress and to the data retention required by law (see the Privacy policy).
3. Consumer buyers and business buyers
3.1. The Site is aimed primarily at consumers. The rights that consumer law reserves for consumers and users (including, among others, withdrawal and the legal guarantee of conformity on its terms) do not apply to purchases made by business operators or professionals in the course of their activity. 3.2. If you buy as a company or as a self-employed professional, you may request a full invoice by providing your NIF and your tax details from your account ("My orders"), within the statutory period.
4. Product information, seals and ranking of results
4.1. The information on each product page (characteristics, price, timeframes, allergens and food information, warnings) is prepared and maintained by the Seller, who is responsible for its accuracy. For food products, the mandatory information is available on the product page before purchase, except for the minimum durability or use-by date, which appears on the packaging. 4.2. CanGerard seals. The seals «Fet a Catalunya» (product made entirely, or in its substantial phase, in Catalonia), «Empresa Catalana» (product of a Catalan company manufactured elsewhere) and «Distribuïdor Català» (product distributed by a Catalan company) are awarded by the Platform following a responsible declaration and documentary verification by the Seller. 4.3. How we rank results. By default, Products are displayed grouped by seal — first «Fet a Catalunya», then «Empresa Catalana» and finally «Distribuïdor Català» — and, within each group, in random order, so that no Seller can pay to improve their organic position. You can re-sort by price or by popularity (calculated from recent sales volume and ratings) and filter by verified attributes (e.g. Organic or P.D.O., reserved for certified products). Advertising slots are always identified with the "Sponsored" label and do not alter the organic ranking. The detailed description of the ranking parameters and their relative importance is permanently available on the "How we rank results" page, linked from the listings.
5. Purchasing process
5.1. Steps: (1) add Products to your cart — it may contain Products from several Sellers —; (2) sign in; (3) select a delivery address and a shipping method per Seller; (4) review the order summary, where you can identify and correct errors before confirming; (5) confirm by pressing the "Order with obligation to pay" button and enter your payment details. 5.2. You will receive without delay a confirmation email with the contents of the order, the identity of each Seller, the itemised prices and a link to these Terms and to the Returns policy. The electronic contract document is archived and accessible from your account ("My orders"). 5.3. The purchasing process can be carried out in Spanish, Catalan or English. 5.4. The contract with each Seller is concluded upon confirmation of the order, which the Platform issues in the name and on behalf of the Seller once payment has been authorised.
6. Prices and payment
6.1. All prices are displayed in euros, taxes included. Shipping costs are shown itemised before you confirm the order. Price-reduction announcements indicate the prior price in accordance with the applicable regulations. 6.2. Payment is made by card through our payment service provider (Stripe). The Platform does not store your full card details. Payment may require strong customer authentication (e.g. confirmation from your bank). 6.3. Even if your order includes Products from several Sellers, a single charge will be made, which will appear on your statement with the descriptor CANGERARD. The Platform collects payment in the name and on behalf of the Sellers: your payment through the Site releases you from your payment obligation towards the Seller or Sellers of the order. 6.4. For each purchase, the corresponding invoice is issued automatically in the name of the Seller; you will receive it by email and it will remain available in your account. If you need a full invoice with your tax details, request it from your account ("My orders") within the statutory period.
7. Delivery
7.1. Each Seller dispatches its own Products; an order involving several Sellers is delivered in separate shipments, each with its own tracking. Estimated delivery times are indicated on the product page and in the order summary and are usually 1 to 4 working days, depending on the option chosen; they are estimated, non-essential timeframes, unless otherwise indicated. In any event, delivery will take place within the statutory maximum period of 30 calendar days, unless otherwise agreed. 7.2. If a shipment is significantly delayed, you can contact us; if the Seller does not deliver within the reasonable additional period you grant them, you may terminate the purchase with a full refund, in accordance with the law. Delays due to force majeure (transport strikes, extreme weather events or other causes beyond their control) will not be attributable to the Seller for as long as the cause persists, without prejudice to your legal rights. 7.3. The risk of loss of or damage to the Products passes to you upon their physical delivery to you or to the person you designate (other than the carrier). If a parcel arrives damaged or does not arrive, report it from your account and we will handle the incident with the Seller and the carrier.
8. Alcoholic beverages and products for persons over 18
8.1. The sale of alcoholic beverages to persons under 18 is prohibited. These products may only be purchased by adults; by buying them you confirm that you are at least 18 years old, and on delivery the recipient may be required to prove their age with an identity document. If age cannot be proven, delivery may be refused. 8.2. The same rule applies to other products marked as "+18" (e.g. knives and cutlery).
9. Withdrawal, returns and refunds
9.1. If you are a consumer, you generally have a period of 14 calendar days from delivery to withdraw without giving any reason, subject to the statutory exceptions applicable to certain categories (among others: fresh and perishable food; sealed health or hygiene products that have been unsealed; personalised products; digital content already downloaded with your express consent; experiences and workshops with a specific date). 9.2. The full details — how to exercise it, timeframes, return costs, model form and category-by-category table — are set out in the Withdrawal, returns, cancellations and refunds policy, which forms part of these Terms.
10. Legal guarantee
10.1. The Products are covered by the legal guarantee of conformity, for which the Seller is liable: 3 years from delivery for new goods and the period indicated on the product page — never less than 1 year — for second-hand or refurbished goods. Digital content and digital services are subject to the specific conformity rules, including the necessary updates. 10.2. In the event of a lack of conformity, contact us from your account: the Platform will channel your claim to the Seller, who must offer you the remedy that legally applies (repair, replacement, price reduction or termination of the contract). The resulting costs, including return costs, are borne by the Seller. 10.3. Any additional commercial guarantees offered by a Seller or a manufacturer will be indicated on the product page and are in addition to — not in substitution of — the legal guarantee.
11. Digital content (ebooks)
The purchase of digital content with immediate download requires you to expressly tick the box consenting to immediate performance and acknowledging the loss of the right of withdrawal. Without that acceptance, the download will be enabled once the withdrawal period has elapsed.
12. Experiences and workshops
Experiences and workshops are provided by the organising Seller, whose booking, change and cancellation conditions appear on the product page. Where they have a specific performance date or period, there is no right of withdrawal, without prejudice to the change or cancellation conditions offered by the organiser and to your rights in the event of cancellation on the organiser's part.
13. Reviews and ratings
13.1. Only users who have purchased a Product through the Site may publish reviews of it: each review is technically linked to a real order, which is how we guarantee that it comes from a verified purchase. 13.2. Fake, incentivised or paid reviews, or reviews unrelated to the actual purchase experience, are not permitted. We moderate reviews solely to remove content that is unlawful, offensive, contains third parties' personal data or is contrary to the Prohibited content policy; we do not remove reviews for being negative. Sellers may reply publicly. If your review is removed, you will receive a reasoned communication and may lodge a complaint (clause 16).
14. User conduct
It is not permitted to use the Site for unlawful purposes, to publish prohibited content, to interfere with its operation, to make fraudulent or abusive purchases, to manipulate reviews, or to resell for commercial purposes outside legal channels.
15. Suspension and termination of accounts
15.1. The Platform may suspend or terminate buyer accounts in the event of fraud, non-payment, abuse of the returns or reviews system, or serious or repeated breach of these Terms. 15.2. Any suspension or termination will be communicated with a clear statement of reasons (facts, basis and avenues of complaint), unless prohibited by law, and will not affect your rights over orders already placed (pending deliveries, returns, guarantees and refunds will proceed as normal).
16. Customer service and complaints
16.1. Channels: the Site's contact form and the email address gerard@cangerard.cat, in Spanish, Catalan or English. Keep your order number to hand to speed up processing. We will reply as soon as possible and, at the latest, within one month. Customer service is free of charge and is not used for commercial purposes. 16.2. Official complaint/claim/report forms (fulls oficials de queixa/reclamació/denúncia) are available to you in electronic format, in accordance with Catalan consumer regulations. 16.3. Alternative dispute resolution. The Platform is not currently a member of the Sistema Arbitral de Consumo (Consumer Arbitration System) or of any other alternative dispute resolution entity on a general basis. If you submit a complaint and it is not resolved to your satisfaction, we will inform you of the consumer alternative dispute resolution entity competent to hear it, in accordance with Ley 7/2017. You may also contact the public consumer services (in Catalonia, the Agència Catalana del Consum and the municipal consumer information offices) and the Consumer Arbitration Boards (Juntas Arbitrales de Consumo). 16.4. To report unlawful products or content published on the Site, use the "Report" link on each product page or the procedure described in the Prohibited products and content policy.
17. Future subscription services
The Platform may in the future offer optional membership or subscription services, which will be governed by their own specific terms, communicated and accepted before they are contracted. Their possible existence will not affect the ordinary purchases governed by these Terms.
18. Role and liability of the Platform
18.1. The Platform provides an intermediation and hosting service for the Sellers' offers and content; responsibility for their Products and content lies with the Sellers. The Platform does not carry out general monitoring of the hosted content, without prejudice to its voluntary review measures and its diligent action upon receiving notifications (Prohibited content policy). 18.2. Nothing in these Terms limits or replaces the rights that consumer law grants you vis-à-vis the Seller or, where applicable, vis-à-vis the Platform; in case of doubt, the clauses will be interpreted in the manner most favourable to the consumer. 18.3. The Platform works to keep the Site available and secure, but cannot guarantee the complete absence of interruptions; purchase transactions in progress will not be affected by scheduled maintenance.
19. Intellectual property of the Site
The Site, its software, design, trademarks and distinctive signs belong to the Platform or to its licensors. The Sellers' content belongs to the Sellers. Their reproduction or exploitation outside the normal use of the Site is not permitted.
20. Data protection
The processing of your personal data is governed by the Site's Privacy policy. To deliver your order, we disclose to the Seller only the data that is necessary (name, delivery address and, where applicable, telephone number), which the Seller may use only to manage your order.
21. Modifications
We may amend these Terms by publishing the updated version on the Site and, where the changes are significant, by notifying registered users. Each order is governed by the Terms in force and accepted at the time it is placed.
22. Languages, applicable law and jurisdiction
22.1. These Terms are published in Spanish, Catalan and English. The versions are equivalent; in the event of divergence, the Spanish version will prevail, without prejudice to the interpretation most favourable to the consumer. 22.2. Spanish law and the mandatory consumer-protection rules apply. For consumers, jurisdiction lies with the courts of their place of domicile, in accordance with the law. For business or professional buyers, the parties submit to the Courts and Tribunals of Barcelona.